Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — undamaged, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at support@everlightcanvas.com. We'll confirm your return and provide the correct return address for your region, along with instructions on how to send your package. Return shipping is paid by the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at support@everlightcanvas.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item arrived defective or damaged, or if you received the wrong item, so we can evaluate and make it right — this is handled separately from a standard return, at no cost to you.

Exceptions / Non-Returnable Items

Custom or personalized orders may not be eligible for return.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you additionally have the right to cancel or return your order within 14 days, for any reason and without justification — this is a legal right, separate from and in addition to the 30-day policy above. As above, your item must be in the same condition you received it, undamaged, unused, and in its original packaging, and you'll need your receipt or proof of purchase. As with all returns, return shipping for this statutory cancellation is paid by the customer.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since we approved your return, contact us at support@everlightcanvas.com.